JINGHONG

23

2018

-

03

At the end of the year, efforts are made to achieve the goal of “advancement, growth, and development”.


(Reporter Li Jing reports) At the end of the year, efforts were made to achieve the goal of “advancement, growth, and development”. In recent days, Baoying Branch has been meticulously providing services with “fast, honest, and practical”, continuously improving service quality, and boosting customer service “up to level”.
One is to grasp the word "fast". During the end of the year, each marketing staff in the process of providing services to customers must adhere to the "fast" word first, and strive to achieve fast service, fast policy implementation, fast work connection, rapid response and quick problem solving. For the majority of retail customers to provide a strong guarantee for the operation.
The second is to insist on the word "sincerity." We must correctly face retail customers, adhere to a "honesty", and treat customers with sincerity and honesty. In the service process, we must actively accept the opinions of customers and adopt various forms to ensure that the channels for customers and communications are unimpeded; we encourage customers to put forward good opinions and suggestions on service work in time so as to better improve work, improve service, and continuously improve services. quality.
The third is to highlight the word "real." We must treat client's opinions and suggestions in a pragmatic manner, do not go through the formalities, really help customers solve problems, and solve problems for customers. In particular, customer complaints should be promptly rectified, inspected and reflected in place. Through inferences, in-depth analysis, and summing up experiences, we must start from the source, change from the process, and strive for service effectiveness, and truly implement quality services.